Frequently Asked Questions

Preparedness Consulting Group LLC values each of our clients. We will respect your privacy, provide outstanding customer service through quality services and products. As humans we will make mistakes from time to time. (Only God is perfect.) We will always treat our clients with respect, honesty and open mindedness to foster productive communication and a lasting relationships.

Why am I referred to as a client and not a customer?
Because we value you!  Client and customer have the same meaning but we believe that the term client sets the tone for a more meaningful and personal relationship based on professionalism, honesty, confidentiality and respect.​​​

​​​What is the PCG Confidentiality Agreement?
PCG has two Confidentiality Agreements.  The first Confidentiality Agreement that PCG utilizes is between group members, employees, associates and business partners of PCG that protects client information and PCG business organizational information, policies and procedures.  The second Confidentiality Agreement that PCG utilizes is between PCG and Clients when any security analysis and or preparedness planning is conducted upon the clients request.

​​Do you collect Sales Tax?
Preparedness Consulting Group operates out of North Carolina. PCG complies with all federal and state laws with regard to the collection of sales tax for both online and in person sales.

What is your Shipping policy?
We currently ship via the most cost effective and convenient method of delivery based on the type of product and quantity of products ordered by our clients. Most orders are shipped standard ground. We do not upcharge for shipping. You pay what we pay. Most orders over $150.00 ship for free. The exception to this is based on large freight orders. There is not enough time in the day to list the methods, means and costs of every possible shipping combination. If you have a question about shipping prior to your order call us directly.

Do you use Gift Cards and Promotional Codes?
Yes, at various times throughout the year we will offer discounts.

What is your Return policy?
Preparedness Consulting Group, LLC works diligently to offer products you will receive great satisfaction from. We understand from time to time there may be a defect with an electrical product.  Please refer to the warranty process that was included with the product – if applicable.  Food items are nonrefundable.  Products opened from their original packaging are not able to be returned.  Some products may require a 10% restocking fee.  The client may be responsible for return shipping on some products.

Do you provide follow up services for products purchased?​​
Absolutely, we value all of our clients.  If you ever have any questions about any of our products or services please do not hesitate to ask.​  In addition Preparedness Consulting Group is accredited through the Better Business Bureau.  We welcome all client feedback.  Please write a review through the BBB here.

Do you install the surveillance systems you sell?
Currently we do not install complete CCTV systems, cameras or components.  Arrangements can be made for instillation of our products.  ​​​However, we recommend you contact a licensed, bonded and insured professional installation specialist as regulated by your local area.  A service fee of $50.00 per hour can be added for on site assistance of the set up, function test and review of our Hidden Cameras.  Most systems can be set up, tested and reviewed in an hour.

Why so many links to Join the NRA?
We are strong supporters of the NRA, the 2nd Amendment and armed responsible citizens.​​​